General Shipping Conditions with MBEGaia

Declaration
The customer / sender is solely responsible for declaring the content and for the proper packaging of the cargo. Any problem with the customs authority of destination will fall directly on the sender who did not declare the total content, having to assume the payment of fines, fees, delays, warehouses and others generated at the destination as stipulated by the legislation in force.

dangerous items
By international regulations, as well as those that each country specifically establishes, so-called “dangerous” goods are not accepted, such as: fuels, acids, radioactives, explosives, weapons, etc. Gases (liquid or otherwise) are prohibited for transport.

prohibitions
The following will not be accepted for shipment: jewelry, precious stones and materials, any form of money, foreign currency, banknotes, shares, payment instruments (unsigned credit cards, checks, telephone cards, bills of exchange, bearer checks, money, etc.) , tender submissions, as well as goods prohibited by customs authorities in the territory. For any dispute that may arise between the parties, the exclusive jurisdiction of the Spanish Courts is agreed, which deal with commercial disputes, whatever the origin or destination of the shipments.

order preparation
The packaging will be the sole responsibility of the customer (except when the goods are packed by our staff at our facilities).
If the packaging is considered insufficient, MBEGaia may reject the shipment. In no case does acceptance of a shipment imply any responsibility on our part with regard to the suitability of the packaging, although MBEGaia may reject any shipment whose packaging is deemed insufficient or inadequate.

Delays or unprocessed shipments
The non-delivery of the goods transported due to the lack or refusal of the recipient, deficiency of his data or non-payment of the sums derived from the shipment carried out (postage, insurance, taxes, expenses, etc., will be the responsibility of the sender who undertakes to bear at his expense , all expenses arising from said incident, including, if applicable, the expenses of returning to origin or subsequent deliveries, as well as any impacts of the corresponding insurance. will be attributable Delays at the destination customs due to various events are not attributable to MBEGaia.

declared value insurance
The sender can contract with our insurer a supplementary insurance that covers, with declaration of the real value, the damages that the merchandise may suffer up to the declared value of the same. The price of this insurance will be 5% of the declared value (only 80% of the value will be recognized on the invoice) (minimum value € 20). If this insurance is not taken out, the contractual liability limits defined in the different services will apply in all cases.   The description will not be altered by the necessary presentation of documents in which, in order to carry out the transit of goods, reference is made to their value or content, which will be considered as a non-contractual declaration, and for the purposes of management before the 3rd.

Traffic time
Transit days (working days) are indicative and count from the shipment of the cargo or collection from MBEGaia. Third party delays not attributable to the company may extend the indicative period, until the impediment ceases to exist. It is understood that internal and  extraordinary contexts relating to the country of origin or destination (political, social, economic, institutional, etc.) may affect the functioning of the agents involved in shipments, as well as the final delivery times. .

Complaint deadlines
Pursuant to the provisions of article 124 of the Air Navigation Law, the action to demand payment of compensation for damages prescribes six months from the date of its occurrence. The waiting time to proceed with compensation is 21 working days from the claim. They must be in writing to the e-mail: mbe2934@mbeportugal.pt.
Complaints of damage or delay must be formalized in writing to mbe2934@mbeportugal.pt, within ten days of delivery or, failing that, on the date on which it should have been delivered. Said period is non-extendable and its non-compliance will prevent the exercise of the corresponding actions.

Limit of Liability
When the transport is international, international conventions may apply, in particular the Warsaw Convention or the Montreal Convention, in the case of air transport, and the CMR Convention, in the case of road transport.
The national laws of certain countries may also extend the application of the norms provided for in such conventions to domestic transport.