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Knowledge is power

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This page is constantly being updated, we are adding the most frequently asked questions from our customers and friends.

Don't hesitate to ask us any question! Send us a message.

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  • Is MBE an express delivery service?
    MBE is not an express delivery service, it is much more than that. It manages your shipments before, during and after delivery. It puts at your disposal the most suitable delivery service for each situation, depending on your needs.
  • Fazem envios para todo o mundo?
    Sim fazemos. tratamos de tudo desde o pick-up até à entrega final.
  • Enviam qualquer tamanho e peso?
    Na MBE enviamos embalagems só até 70Kg, ou até 274 cm de comprimento total, ou com o total de 400 cm de comprimento e perímetro combinados [perímetro = (2x largura) + (2 x altura)]
  • Quando tempo demoram os envios?
    Depende do serviço que escolher, pode ir de 1 dia útil (normalmente na Europa) com serviços Expresso, até 8 dias (normalmente para o resto do mundo) com serviços Standard. No momento do envio ajudamos a escolher o serviço mais apropriado ao que precisa.
  • Posso enviar prendas / ofertas para o estrangeiro ?
    Pode (sempre que não sejam produtos proibidos). Os envios pessoais são normalmente considerados "transacções não comerciais" e por isso normalmente não sujeitos às taxas de cada país. Cada caso é um caso. Fale connosco e explicaremos melhor.
  • Which items are subject to shipping restrictions?
    In some countries there are limitations to the import and/or export of some items: Alcoholic beverages Personal objects Perishable goods Plants Seeds Tobacco and products containing tobacco, Works of art Gold and silver It is the sender's responsibility to ensure compliance with government regulations or legislation currently in force in each country. The sender must respect the list of articles prohibited for importation. We reserve the right to refuse or suspend the transport of any package which does not contain the name of the person to contact, both sender and recipient, as well as information on the goods which, in our opinion, should not be transported or which are not correctly described, classified or packaged and labeled appropriately for transport, accompanied by the necessary documentation.
  • Exemplos de artigos proibidos e restritos
    Examples of items prohibited by UPS include, but are not limited to the following: Animal skins (non-domesticated) Articles of exceptional value (e.g. works of art, antiques, precious stones, gold and silver) Dangerous goods/Hazardous materials (following IATA regulations for Express and Expedited, and following ADR regulations for Standard) Firearms Furs Ivory and ivory products Live animals Money and negotiable items Perishable goods Personal effects (except via MBE Centres to selected countries) Plants Pornographic materials Seeds Tobacco and tobacco products Unaccompanied baggage (except via MBE Centres to selected countries) Watches exceeding the value of $500 USD or local currency equivalent per package List of Restricted Items Certain items that we list as prohibited will be accepted by us on a contractual basis for senders with regular volume and the ability to comply with all applicable laws and regulations. The items that we can carry under certain criteria are: Alcoholic beverages Perishable goods Plants Seeds Tobacco and tobacco products For more details please talk to us!
  • O que são itens proibidos e restritos?
    Por exemplo: - Mercadorias movimentadas sob ATA Carnet e todas as exportações e importações temporárias; mercadorias movimentadas sob FCR, FCT e CAD (Pagamento Contra Documento) - Remessas com vício inerente, que por sua natureza são suscetíveis de sujar, prejudicar ou danificar pessoas, mercadorias ou equipamentos; mercadorias, cujo transporte é proibido por lei no país de origem, trânsito ou destino (como marfim) - Mercadorias que atraem imposto sobre produtos industrializados (por exemplo, bebidas alcoólicas), ou que exigem instalações especiais, precauções de segurança ou autorizações De acordo com a lei aplicável, certas mercadorias só podem ser transportadas sob condições prescritas e certas mercadorias são proibidas de transporte por via aérea (por exemplo, líquidos em recipientes de vidro). É responsabilidade do remetente cumprir com os regulamentos governamentais ou leis vigentes aplicáveis em cada país. As remessas estão sujeitas a inspeção e possíveis atrasos pela alfândega ou representantes de outras autoridades governamentais. Reservamos o direito de recusar ou suspender o transporte de qualquer encomenda que não contenha os detalhes de contato do remetente e do destinatário, e de mercadorias. Não podemos transportar quaisquer mercadorias que sejam proibidas por lei ou regulamento de qualquer governo nacional, federal, estadual, regional ou local nos países de origem ou destino ou que possam violar quaisquer leis aplicáveis de exportação, importação ou outras ou colocar em perigo a segurança dos nossos funcionários, agentes e subcontratados ou os meios de transporte. Nenhuma remessa que seja proibida por lei ou regulamento aplicável, incluindo qualquer governo nacional, federal, estadual, provincial, regional ou local no país de origem ou destino, será transportada pela MBE ou os nossos parceiros Por favor note: : É responsabilidade do remetente garantir que uma remessa entregue à MBE, ou tratada por nós, não viole quaisquer leis ou regulamentos nacionais, federais, estaduais, provinciais, regionais ou locais aplicáveis à remessa.
  • Can I send a gift to the United States?
    Yes, you can send an offer (or gift) to the United States. However, there are some rules and regulations that you need to be aware of. It is important to know that all international shipments to the United States are subject to inspection by United States Customs and Border Protection (CBP). When you ship a gift to the US, it must be declared to CBP and may be subject to taxes or duties. Also, there are restrictions on what types of items can be sent as gifts to the United States. For example, items such as firearms, tobacco products and certain agricultural products may not be permitted. Please note that certain goods may require special permits or licenses to be imported. It is also important to note that gifts worth more than a certain amount (currently $100) may be subject to US gift tax. However, in 2021, the annual gift tax exclusion is $15,000 per recipient, which means that if your gift has less (declared) value than this amount, it likely won't be subject to gift tax. Trust the professionals. Talk to us.
  • Which destinations in Africa can I ship to?
    In Africa, MBE ships to all these destinations: Algeria Angola Benin Botswana Burkina Faso Burundi Cameroon Central African Republic Chad Congo (Brazzaville) Ivory Coast Egypt Eritrea Ethiopia Gabon Gambia Ghana Djibouti Guinea Equatorial Guinea Guinea Bissau Cape Verde Islands Comoros Islands Kenya Lesotho Liberia Libya Madagascar Malawimali Morocco Mauritania Mauritius Mozambique Namibia Niger Nigeria Congo Republic Rwanda Senegal Seychelles Sierra Leone South Africa Swaziland Tanzania Togotunes Uganda Zambia Zimbabwe
  • Which destinations in South America can I ship to?
    In South America we ship to all these destinations: Argentina Bolivia Brazil Chile Colombia Ecuador Guyana French Guiana Paraguay Peru Suriname Uruguay Venezuela
  • What destinations in Central and North America can I ship to?
    Antigua and Barbuda Netherlands Antilles Aruba Bahamas Barbados Belize Bermuda shorts Bonaire (Netherlands Antilles) Canada Costa Rica Curaçao (Netherlands Antilles) Dominica El Salvador Jamaica Grenade Guatemala Haiti Honduras Cayman Islands US Virgin Islands. Martinique Mexico Montserrat Nicaragua Panama Puerto Rico (Puerto Rico) Dominican Republic Saba (Netherlands Antilles) Saint Bartholomew Saint Kitts (St. Kitts-Nevis) St. Croix (Virgin Islands) St. Eustatius (Netherlands Antilles) St. John (Virgin Islands) St. Kitts (São Cristovão e Neves) Santa Lucia St. Maarten (Netherlands Antilles) St. Martin (Guadeloupe) St. Thomas (Virgin Islands) Saint Vincent and the Grenadine United States Trinidad and Tobago
  • Which destinations in Asia can I ship to?
    In Asia we ship to all these destinations: Afghanistan Saudi Arabia Azerbaijan Bahrain Bangladesh Bhutan Brunei Cambodia West Bank (Gaza) South Korea United Arab Emirates Philippines Georgia Japan Jordan Hong Kong India Indonesia Iraq Israel Kazakhstan Kuwait Kyrgyzstan Laos Lebanon Macao Maldives Malaysia Mongolia Nepal Oman Pakistan Palestine Qatar Republic of Yemen China Singapore Syria Sri Lanka Thailand Taiwan Tajikistan East Timor Turkey Turkmenistan Uzbekistan Vietnam
  • Which destinations in Oceania can I ship to?
    In Oceania we ship to all these destinations. Australia Fiji Guam Cook islands Northern Mariana Islands Marshall Islands Solomon Islands Wallis and Futuna Kiribati Kosrae (Micronesia, Federated States of) Micronesia (Federated States of Micronesia) New Caledonia New Guinea New Zealand Palau French Polynesian Ponape (Federated States of Micronesia) Samoa American Samoa Tonga Truk (Micronesia) Tuvalu Vanuatu Yap (Micronesia)
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